Account name changed so upgrades dont work

Discussion in 'Donation Support' started by KachoGuerrero, Jan 11, 2019.

  1. KachoGuerrero

    KachoGuerrero New Member

    Joined:
    Jan 11, 2019
    Messages:
    1
    Likes Received:
    0
    My original name was RyanGuerrero93 and i have the elite rank, however when i goto the store now i cannot upgrade to master because it doesn't recognize my new name upload_2019-1-11_11-45-27.png
     
  2. Inzane

    Inzane New Member

    Joined:
    Jul 3, 2018
    Messages:
    28
    Likes Received:
    6
    Sorry for the late response, but here's a solution that might work.

    Head to the [Donation Store] -> Click on the little icon that looks like a power button.
    From there, you can now enter your new username and you should be fine.

    If this does not work, you may buy item(s) of equal value to the rank upgrade and you can ask a Senior-Admin to remove those item(s) and give you the rank upgrade instead.
     

Share This Page