Hey Sl4ske, definitely don't post personal info here! Join the Discord if you haven't yet, and open a ticket with " $ticket open [subject] " then provide information. Your issue will be investigated and addressed by an admin when they are able to do so. Hope it works out! - Forever
Heyy! If it's not solved yet; which server did you play on before? If you played on an older server like blue for example, than your rank has been merged into an other server like red for example.